Every call answered.
Hazel is a warm, knowledgeable AI voice assistant that handles every inbound call of your choice — whether that's after-hours, during the drop-off rush, or around the clock — and syncs directly with your childcare management software.
One assistant. Four core capabilities.
Your backup when the front desk can't pick up.
Handles calls during drop-off rush, nap time, after hours, and weekends. Routes enrollment inquiries, parent questions, and absences away from voicemail.
No voicemail. No lost families. Your staff stays present.
Books tours and captures every lead.
Answers prospective parent questions about tuition, availability, and programs. Checks waitlist status and books tours directly — even at 9pm on a Sunday.
Fuller classrooms. Fewer missed leads. Less phone tag.
Handles the routine so your teachers can teach.
Absences, late pickups, schedule changes, policy questions — Hazel fields the everyday calls that pull staff away from the classroom.
Teachers stay in the classroom. Parents always get an answer.
Handles It
Professional
Director
Knows when to handle it. Knows when to hand off.
Evaluates every incoming call and routes urgent or sensitive matters to the right person — with full context, so nothing is lost in the handoff.
Your staff handles judgment calls. Hazel handles the rest.
You decide when and how.
Human-First
Staff answers, Hazel covers overflow
Your team picks up when they can. Hazel catches every call they miss — no parent ever reaches voicemail.
Hazel-First (Select Hours)
Hazel active during specific windows
Set Hazel to handle calls during drop-off rush, after hours, or weekends — wherever the gaps are.
Hazel-First (Always)
Hazel handles everything, 24/7
Every inbound call goes to Hazel. Your staff stays fully uninterrupted — from first ring to resolution.
Full visibility. Total control.
Access a dashboard with every call, log, summary, and text — all in one place. Customize your assistant, define escalation rules, and stay HIPAA-compliant.
Call logs & recordings
Every inbound and outbound call logged with full transcripts and audio recordings.
Summaries & insights
AI-generated summaries for every interaction — scan your day in seconds, not hours.
Text confirmations
All SMS confirmations, follow-ups, and parent replies in one threaded view.
Customize your assistant
Update Hazel's knowledge base, tone, greeting, and policies anytime — no dev needed.
Escalation rules
Define exactly when and how calls get routed to your director, staff, or emergency contacts.
HIPAA-compliant
All data encrypted at rest and in transit. PII handled securely. Built for regulated environments.
Integrates with the tools you already use
Hazel does more than answer calls.
Live in less than a week.
Sign up and share your center's information.
We set up everything in the background — import your templates, build your phone agent, connect your software systems, and support you through launch.
We learn your center
Share your website, policies, and programs. We configure Hazel to match your center's voice.
You choose a local number
Pick a local phone number — this is the number your AI receptionist will answer.
You customize your receptionist
Set your greeting, escalation rules, hours, and how you want calls handled.
Goes live — everything tracked
Hazel starts answering. Every call, text, and action is logged in your dashboard.
Common questions, answered.
Ready to give your team
their time back?
15 minutes. No commitment. See exactly how Hazel handles your center's calls.